Frequently Asked Questions

Where do you deliver your items to?
We deliver to all parts of the British Isles.  However we regret we are unable to dispatch our goods to the Republic of Ireland or the Channel Islands due to excessive freight costs.
 

Will I receive confirmation of my order?
All orders will be confirmed via email, to the email address you provide when you place the order.  This will provide details of what you ordered, your home address, delivery address (if different) and when you can expected delivery.
 

How soon after I place my order will the items be delivered to me?
We delivery items at various times of the year, when it is the most appropriate time for you to plant the items.  Each item is individually labelled with the relevant delivery details on this site or you can click here to view delivery details for each group of items.


Will all items arrive at the same time?
Not always. We have to dispatch different groups of items at various times of the year so that you can get the best performance from them.  This can sometimes result in multiple dispatches to you in order to fulfil the order. To review the delivery details of each group of items click here.
 

Will I have to pay extra postage if my order is fulfilled in multiple dispatches?
No, we only make a single flat rate charge towards postage and packaging of £3.99 per order, regardless of how many actual deliveries result from the order.
 

Can I have the items delivered to an address other than my home address?
Yes, of course.  When you place the order you will have the option to amend or alter the delivery address.  This will allow you to send items to your friends, family or to your work address.
 

Can I add a delivery message to my order?
Yes, when placing your order you will have the option to add additional delivery details.  This will be displayed on the parcel the courier will deliver to you, making it more convenient for you.
 

How secure are my details on your website?
We take the security of the information you provide very seriously, which is why we insist on using an SSL Security Certificate, issued by the most trusted provider possible.  If you would like more information on your security and privacy you can click here.
 

Do I receive instructions of how to grow my items?
All orders are dispatched with full cultural instructions to help with growing your plants.  They are also available on our website by clicking here. If we can help in any further way please feel free to contact us by following the ‘Contact Us’ link on our homepage.


What if my plants fail to perform as expected?
We strive to provide the best quality products grown by dedicated nurserymen and with a service second to none.  For more information on our guarantee you can click here.


What are my payment options online?
We accept any of the following methods of payment online - Visa, Visa Debit, MasterCard and Visa Electron.  All orders are processed and charged in one payment at the time of placing the order online.


How can I contact you if I have a problem or query?
We are always happy to hear from our customers and you can easily contact us in a number of ways, whichever is most convenient for you.  Click here to view our contact details.