We strive to provide the best quality products grown by dedicated nurserymen and with a service second to none. We guarantee all the products we supply and, in the unlikely event of the goods slipping below our usual high standards, we undertake to replace or in the event that this is not possible, refund or issue a credit against the value of goods.
All we ask is that you plant your products according to the growing instructions provided. This will enable you to get the best possible performance from them. We promise to provide quality products, but care for these products needs to continue to allow them to establish in your garden
We understand that when dealing with living plants, occasionally, problems do arise. However, if your plants do not grow properly due to neglect on your part, then we share your disappointment but we cannot share your liability
If you should have any failures please inform us in writing by 1st August (the end of the growing season). Complaints received after this date will, of course be considered as we appreciate that a problem is not always apparent after the first season. Please note that a damaged item needs to be kept but not returned until advised by us
If you choose not to accept any part of your order, please return within 7 days
Please report any shortages of items listed on delivery note as soon as possible to enable us to replace these items
In the unlikely event of any problem with the delivery, it is imperative for you to fill in our Customer Feedback Questionnaire on the back of the delivery note. This will ensure your problem is processed efficiently through our fast track system to find a resolution that is mutually acceptable. It will also increase the chance of replacement plants being available.
If this is not possible then you can include the relevant information on an e-mail to us at firstname.lastname@example.org, or through the 'contact us' section of this site or a customer care representative can also be contacted by phoning 0161 848 1111 from 9-5 Monday-Friday.