Payment Queries

What are my payment options online?
We accept any of the following methods of payment online - Visa, Visa Debit and MasterCard. All orders are processed and charged in one payment at the time of placing the order.

Do you store my card details?
To make the order process quick and easy, you have the option to save your card details for future purchases. Card information is not stored within our systems but with our payment provider who is level 1 PCI complaint. This is safe and secure and all data is encrypted. Our team have no access to view these details. More details can be found here.

I am waiting for a refund, how long does it take?
You will be refunded via the same payment method that you originally paid for the order with. If you paid by card, please allow up to 5 working days for your card issuer to clear the refund back to your account. If you paid by cheque, we will refund you by cheque and you should allow 14 working days for this to arrive.

I have received a refund but I am not sure why.
If we need to refund you for any reason, we will send you a letter to let you know why. Sometimes the refund will be received before the letter so please check your post in the proceeding days.

I have a question about a payment I have made or I have accidently under/overpaid when placing an order by post.
Just give our team a call and we will be able to investigate and rectify any payment issues you have.