Returns

What is the returns policy?
We strive to provide the best quality products grown by dedicated nurserymen and with a service second to none. We guarantee all the products we supply and, in the unlikely event of the goods slipping below our usual high standards, we undertake to replace or in the event that this is not possible, refund or issue a credit against the value of goods.

All we ask is that you plant your products according to the growing instructions provided. This will enable you to get the best possible performance from them. We promise to provide quality products, but care for these products needs to continue to allow them to establish in your garden. We understand that when dealing with living plants, occasionally, problems do arise. However, if your plants do not grow properly due to neglect on your part, then we share your disappointment but we cannot share your liability.

If you have a problem with a product that you have received, please contact us as soon as possible and our team will be able to advise on the best course of action and next steps.
 

How do I return an item?
If you have a problem with a product that you have received, please contact us as soon as possible and our team will be able to advise on the best course of action and next steps.