Due to unprecedented demand, we have temporarily stopped taking new orders.
Our production is operating normally and we are still dispatching orders that have already been placed with us. We are however trying to work through a significant number of orders due to unprecedented demand. We feel it irresponsible to continue to take further orders and payments until we have cleared this backlog.
Our teams are working hard to catch up and we are doing everything we can to accept new orders again soon.
As I am sure you can understand, our priority at this time is the health and wellbeing of all our colleagues here at J Parkers. As such, and in accordance with the advice given by the UK government, many of our colleagues are working from home until further notice. This includes colleagues within our Contact Centre. At present, our colleagues can only assist with aftersales queries and cannot take your order over the phone as mentioned above. With this being our peak season (and compounded by the aforementioned unprecedented demands as a result of Covid-19) it is going to take longer than usual to answer your call or reply to emails. That said, our teams are working extremely hard and are answering queries as quickly as they possibly can and I thank you for your patience at this challenging time.