Amending an order
Can I add more products to an existing order?
It is possible to add items to an existing order but we can only do this if your order is not in the process of being picked or dispatched and only once per order. If you need to add items to an order, please contact us, by phone, with your card details to hand so we can take the additional payment. We are only able to add to an order once.
I have multiple orders outstanding, can these be combined?
Unfortunately, not, due to system limitations.
I am going on holiday, can I place a hold on my order so it
Yes, please contact us with the dates you are away and we will place the order on hold until you are back. Please give us at least 7 days' notice.
I need to cancel an order
If you need to cancel an order for any reason, please let us know as soon as possible as cancellation isn't possible once the order is being picked, packed or out for delivery. Please contact us by phone to request a cancellation.