Where is my order?
How soon after I place my order will the items be delivered?
Please check your order confirmation email which will detail the lead time for each item you have ordered. We will always dispatch your items as quickly as possible, but our priority is to make sure you receive the best quality products. Due to the live nature of the products we sell, there are occasions when stock can take a little longer than planned to arrive but we will endeavour to keep you updated if there is a problem. If you need to chase up an order, you can contact our customer services team here.
Will all items arrive at the same time?
Not always. We have to dispatch different groups of items at various times of the year so that you can get the best performance from them. This can sometimes result in multiple dispatches in order to fulfil the order. To review the delivery details of each group of items click here.
Has my order been dispatched?
If you gave us your email address when you placed your order, we will let you know when your order is about to be dispatched. This is usually up to 5 days before you receive your delivery.
My order has been dispatched, when will it arrive?
If you gave us your email address when you placed your order, our carrier partner will be in touch when they have received your order into the delivery network. They will also email you on the day of delivery with an estimated time for delivery. Once dispatched, goods are usually delivered within 3 working days. If your order hasn't been delivered within this time, please let us know so we can investigate for you.
My delivery tracking says my goods have been delivered but I have not received them.
We work closely with our delivery partners to make sure items are delivered timely and accurately but problems do sometimes come up. Your tracking email will usually allow you to fully track an order on the carriers website, including where an item was left when delivered. Please check the carriers tracking portal or contact us if you need help.
There’s an item missing from my delivery
If the item is listed on your delivery note but hasn't been delivered, please contact us. We do sometimes split up delivery of items to make sure you receive products when they are at their best quality and ready for planting. If there are items still to come, your delivery note will state this.