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How soon after I place my order will the items be delivered?
Please check your order confirmation email which will detail the lead time for each item you have ordered. We will always dispatch your items as quickly as possible, but our priority is to make sure you receive the best quality products. Due to the live nature of the products we sell, there are occasions when stock can take a little longer than planned to arrive but we will endeavour to keep you updated if there is a problem. If you need to chase up an order, you can contact our customer services team here.
Has my order been dispatched?
If you gave us your email address when you placed your order, we will let you know when your order is about to be dispatched. This is usually up to 5 days before you receive your delivery.
My order has been dispatched, when will it arrive?
If you gave us your email address when you placed your order, our carrier partner will be in touch once they have received your package. They will also email you on the day of delivery with an estimated delivery time. Once dispatched, goods are usually delivered within 3-5 working days. If your order hasn't been delivered, or if you need any other delivery help, please get in touch with our delivery partner, Evri. Details on how to contact them can be found here. When contacting Evri, you will need to provide your tracking number (e.g. H044CA0012345678) which can be found on the aforementioned emails from Evri.
My delivery tracking says my goods have been delivered but I have not received them.
We work closely with our delivery partner to make sure items are delivered timely and accurately, but problems can sometimes come up. Your tracking email from Evri will usually allow you to fully track an order, including where an item was left when delivered. Please check the courier tracking portal or contact Evri if you need help.
There’s an item missing from my delivery
If the item is listed on your delivery note but hasn't been delivered, please contact us. We do sometimes split up delivery of items to make sure you receive products when they are at their best quality and ready for planting. If there are items still to come, your delivery note will state this.